[aeriyu]

Yeah, he's smart

I need change but I don't want 20 loonies, so I stand by the coin area waiting for Graham to come over. He's doing some shit with the ticket machines... understandable, because those things are some of the few machines he actually owns. I try to get his attention; succeeded, gave some indication he was busy with the machines.

Fair enough, I stand there and wait for him to finish up whatever he's doing and come over. But he doesn't, not even after 5 minutes. I think I am fairly patient, but this is too much.

Take a step back here. There is a paying customer with money in his hands who needs your help so that he can give YOU money. Sure, maybe he doesn't get anything from the machines that I or any of my friends play. Guess who's paying rent for the machine that's there, though?

Maybe he really is "smart". To me, it doesn't seem like a good idea to be driving away customers by acting like a dick. Having to work long hours does not excuse you from being dismissive and condescending. People only come to you because they figure you can help; if you can't, that's too bad. If you aren't able to be nice about it, guess what -- you just took away their reason to stay. I guess we'll go to another arcade where the machines are actually working, then. And where the people actually give a shit about the customers

In the end it doesn't matter because there will always be highschool kids and other assorted patrons keeping the arcade afloat. Nothing more than being in a good location with lots of foot traffic. However, I can tell you that I go to CHQ to put money in Stan's pockets, not Graham's. It has 100% to do with his attitude.