I read on Gizmodo that someone had a Zune w/ a older firmware & it works fine, so I'm betting it's the 3.1 update.
Yeah, mine isn't working either. I tried it by connecting it to the computer. I can't even shut it off. 1st thing I saw when I clicked support was a message about the 30GBs freezing.
Someone
mentions a fix, but for some, it's only works temporarily, not to mention you gotta open up the Zune, which I don't perfer to do.