Revenge of the Customer Service Employees

linkismyhero · 11-08-2007, 11:36 AM

After posting in the GH3 thread about something I've done to customers (read: a mixed bag of people I like and idiots) at GameStop:

Quote:

Originally Posted by linkismyhero

Anytime someone picked Yes We Can, Freebird, Sweet Child O' Mine, or Surrender on our PS2 demo unit... and it wasn't their first time playing... we turned off the TV, and blamed it on a power shortage.

The first one just because it sucks that bad, and the rest because they're overplayed.

and seeing Flex's post following mine:

Quote:

Originally Posted by Ribos of /flex

When GH1 came out, I was working at Best Buy. Since we already had another PS2 demo unit playing some other game, we had to set up an extra one. This means that since there was no plexiglass enclosure for the PS2, we couldn't have a memory card in it. People would steal it, yes?

This meant that the songs most played on the demo were the first-tier ones.

Iron Man.
Smoke on the Water.
Iron Man.
Iron Man.
Smoke on the Water.
Iron Man.
Smoke on the Water.
Smoke on the Water.
I Love Rock 'n' Roll.
SMOKE ON THE FUCKING WATER.
ALL. FUCKING. DAY.

If I ever work at a music store, I will be instituting the following policy: Thou shalt not play Iron Man, Smoke on the Water, Sweet Child o' Mine, nor Stairyway to Heaven, lest thou find thine ass upon the outside pavement.

I figured I'd make this thread.

So guys, for those of you who are unlucky enough to be working in customer service, what do customers do that annoy you the most, and what have you done to exact revenge on annoying customers?

**helix eternal** · 11-08-2007, 02:04 PM

Quote:

Originally Posted by linkismyhero

what do customers do that annoy you the most?

exist

afex.racer_X · 11-08-2007, 02:14 PM

Quote:

Originally Posted by helix eternal

exist

Amen to that.

Spork! · 11-08-2007, 03:16 PM

Quote:

Originally Posted by helix eternal

exist

tl:dr

Oh, but QFT.

桜の色 · 11-08-2007, 03:30 PM

Quote:

Originally Posted by linkismyhero

insert story about turning off demo units here

You know that if one of the company reps for Nintendo, Sony or Microsoft were to come in and see you do that, your store would be in deep shit? The demo units aren't supposed to be turned off (or have the volume muted) until closing time. Those units are placed in the stores to sell systems and games.

Trust me, I've seen a number of people get written up at Best Buy when Mosiac came in and found out that the demos were getting turned off because people didn't want to listen to Guitar Hero all day.

linkismyhero · 11-08-2007, 03:56 PM

We didn't turn them off for good, we just walk over and reset them. Sometimes we even come up with a good story for "certain songs that will lock it up."

Our reps don't come by without calling us first, we're on first-name basis with ours. =D

And lucky for us, Sony doesn't control what we do with the PS2 anymore, just the PS3. We CAN, however, control the volume whenever we please... so the 360 Guitar Hero III demo gets muted occasionally.

We know our loopholes. ^_^

Quote:

Originally Posted by helix eternal

exist

QFT. BIG TIME.

Ribos · 11-08-2007, 04:29 PM

"Hey, is this CD appropriate for my daughter?"
*Waves around The Donnas' "Spend the Night" album*
Note: Daughter is approximately 10-11 years old. And she's pleading with her dad the whole time.

"Sure, why not?"
"Well, I just want to make sure there's nothing objectionable on here."
"There's no parental advisory sticker. The basic lyrical themes are just about having a good time with friends."
"Okay, I'll take your word on this, but it'd better not be dirty!"
"No worries here."

Ask a dumbass question, and I shall give you a jackass answer. Notice I did not lie in that dialog. I had no worries, the girls are about partying, and there is no PA sticker. I'm not going be your kid's parent, asshole.

linkismyhero · 11-08-2007, 05:22 PM

Wow, I kinda do both. I'll be a parent for the kids who's parents' think all video games are for kids... but I WON'T help out those who ask retarded questions that have completely obvious answers.

True story - Some mom comes up to me and waves Manhunt 1 in front of my face, asking if it would be suitable for her 8 year old child to play. I simply replied "I haven't played it ma'am, but if you find any objectionable content, you have 7 days to bring it back." She bought it, and took it home. (Note I actually never have played Manhunt 1)

Not even 45 minutes later, she brought it back fuming, and demanded to speak to my manager. He came out, and backed me up, stating that I don't even own a PS2 (which I don't, I only have one that my friend is letting me borrow), and that I wasn't lying.

The whole thing could've been avoided if she'd just read the back of the fucking box.

To quote my manager - "The customer is rarely right, and often stupid."

**helix eternal** · 11-08-2007, 05:39 PM

Yeah I work at a video rental store. One time a big ass group of preteen/teenage girls came in with one their moms. They rented some R rated movie, can't remember what it was, but then one of the girls must have got upset when they got back and started watching it cause her mom called the store and bitched at me. I was like, look lady there was an adult with them, I'm not their babysitter. Blame the other parent for being an ignorant bitch. The lady even called my boss the next day trying to stir up shit but I'd already told her about it and she was on my side.

Excel-2008 · 11-08-2007, 05:52 PM

Big in size or in number?

**helix eternal** · 11-08-2007, 06:46 PM

somewhere between 10-15 girls

linkismyhero · 11-08-2007, 07:04 PM

Movie rental stores must suck to work at. How anal was your manager about keeping everything alphabetized?

**helix eternal** · 11-08-2007, 08:58 PM

We don't alphabetize anything, we just have a number system where the new movies get the next number in each section.

linkismyhero · 11-09-2007, 07:07 AM

You. Suck. T_T

That must be nice, not having to re-alphabetize shit that little kids threw into random places in the store.

messicamouse · 11-09-2007, 08:08 AM

i could write in this forum for DAYS. i worked for toysrus for 7 years... UNTIL LAST SATURDAY!

ive worked the service desk / video game department / whole store... and there is a story that points to humans being idiots in every way possible.

i honestly have no faith in humanity after working in retail.

serious.

oh and they [the game reps] wont get mad if you shut the stuff off when dumb people are playing...

in fact if they ever leave promo stuff and put it up or whatever, you can just take it down and bring it home. :P it is YOUR store afterall, not theirs.

and im sure they understand that listening to bad guitar hero is just NOT GOOD. plus our activision rep was a BITCH. pissing her off would be a good thing in my opinion!!

but anyway... no more customer service for me SUCKERS!!!!!!!!!!